FAQ's
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Frequently Asked Questions
Yes, in general all items are in stock unless the product shows ‘SOLD OUT’.
When ordering you will only be allowed to add as many as we have in stock. If you need more, please contact us via e-mail/phone.
Click on the ‘Notify Me’ link for the product to receive an email as soon as it becomes available.
Please contact us to receive information on how soon more units can be available. (Some items are manufactured by Experilab and can usually be supplied without a long delay).
We can combine components to a kit as per your requirement. Please send us an email with the list of items to receive a quotation.
1. You can select to pay immediately online via PayFast using your bank card.
2. You can select to pay via EFT/Online Banking or at a FNB ATM. You will receive an email with our banking details. While doing the online payment, please select the option that a proof of payment is sent to us from the bank.
3. You can pay with cash or card on store pickup (Only for orders <R500. Please use EFT or PayFast for orders of R500 and above).
Some chemicals like certain acids may not be couriered and are only available at our physical store. (They will always show as ‘SOLD OUT’).
Please refer to the ‘Courier Rates’ information page available under ‘Important Links.
Please refer to the ‘Courier Rates’ information page available under ‘Important Links.
Yes, you can select ‘Store Pickup’ as a delivery method. Let us know in the ‘Comments’ that you will be sending couriers and provide us the name of the company. Please wait for the order update message to let you know that the parcel is ready for collection.
Please read the ‘Quotations/Estimates’ information page available under ‘Important Links’.
No, you have to enter a new order as products are not reserved on quotations.
We only have one branch in Pretoria but our couriers deliver countrywide.