The EXPERILAB Online Shop

Shipping & Returns

Ownership of all goods supplied remains vested in Experilab until payment is made in full.

SHIPPING (South Africa only)
All orders are usually shipped within 1-3 days from confirmation of order, subject to availability of stock and receipt of payment. Orders placed over weekends or public holidays will be processed on the next working day. Once the order is shipped you will receive an e-mail confirming shipment including any tracking information if applicable. All items purchased from Experilab are made pursuant to agreements with shipping and delivery agents and risk of loss pass from Experilab to such agents upon delivery of any item to such carrier.

PLEASE NOTE THAT NO DELIVERIES WILL TAKE PLACE ON WEEKENDS OR PUBLIC HOLIDAYS.

Shipping costs are calculated based on the street postal code supplied by you.  Any errors in the calculation of the shipping fee due to the supply of an incorrect postal code, will be for your account.

Three options may be selected for delivery of items:

    Courier Delivery via The Courier Guy (countrywide)

    Delivery to your nearest Postnet store.

  Collection from our shop in Garsfontein, Pretoria.

INTERNATIONAL SHIPPING (outside South Africa)
Please contact us for a quotation on your available shipping options.

RETURNS
Faulty equipment is to be returned to Experilab shop offices in Faerie Glen, Pretoria.

All items need to be inspected within 3 days of receiving the parcel.  Any broken or incorrectly delivered items must be reported telephonically or via e-mail within 3 days of receiving the parcel.  Please ensure that you receive confirmation from us. 

In the case of broken or damaged items, please send photos of the packaging and broken/damaged items to support a possible insurance claim.  Items will be replaced free of charges or refunded should a successful claim be processed.

If items are returned within 48 hours from purchase unopened, a credit will be passed.  We will issue you with the return delivery address. Upon receipt the item will be inspected and if it is still in its original sealed packaging we will refund your money less 20% handling fee. Shipping fees incurred in the processing of the order are not refundable.

CANCELLATIONS
We will accept cancellations on orders still pending but if we have incurred costs these will be passed on to you.  Any cancellations during processing will be subject to a 20% handling fee.

Experilab shall not be liable for any loss of profits or any damage, direct or indirect, consequential or otherwise sustained by the purchaser whether or not caused by the negligence of the seller, its agents or employees.

Interest will accrue on overdue amounts.

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