The EXPERILAB Online Shop

Order Information

1. We only ship to addresses in South Africa.  International customers: IF you have a PayPal account AND are willing to organise collection with international couriers (e.g. UPS), please contact us via e-mail for a quotation in USD. 

2. After checking out an order, you will immediately receive an invoice via e-mail with our banking details. Orders will not be dispatched until proof of payment (sent from your bank) is received. 

3. IF YOU DO NOT RECEIVE A WELCOME MESSAGE OR ORDER CONFIRMATION MESSAGE WITHIN A FEW MINUTES FROM US, PLEASE CHECK THE JUNK MAIL FOLDER ON YOUR E-MAIL! (Note: Web-based email addresses e.g. Gmail do not generally have severe filtering issues). 

4. 95% of orders are sent out on the same day if proof of payment is received by 11:00.  However, we reserve the right to wait until the payment is cleared.

5. Courier delivery times are generally 1 working day within Gauteng, 1-2 working days for parcels up to 5kg to major cities  e.g. Cape Town, Durban, Bloemfontein etc.
Parcels over 5kg and other destinations may take 3-4 working days.
PostNet delivery times are generally 2-3 working days. 

6. Some regional towns only receive deliveries on a specific day of the week.  Delivery to some remote towns and all farms will have a R250 surcharge which will only be added after we receive your order.

7. Once you have products added to a shopping cart, you can select the 'Estimate Shipping' button to get a quote on the available shipping methods.  (You will have to supply a street postal code if you are not logged in).

8. The 'weight' of a product refers to volumetric weight including suitable packaging (e.g. bubble wrap for glassware) and not the actual weight.  Total 'weight' is calculated for every order which will determine the delivery fee category automatically.

9. PLEASE NOTE! When using a cash deposit at an FNB branch to pay for your order, please ensure that you select the CASH/CHEQUE DEPOSIT payment method so that the cash deposit fee is added to your invoice amount.  Cash payments at an FNB ATM is free of charge.

10. IMPORTANT!  You will be liable for billable mistakes made in supplying your
correct STREET POSTAL CODE!

11. ONLINE ORDERING ETIQUETTE. If you decide to no longer proceed with your order, PLEASE let us know immediately.  Products are reserved and packaged upon ordering and cannot be sold to other customers until we receive your cancellation request! If you do not reply to our e-mail requests, your order will be deleted after about 1 week. You may also be banned from future orders at the online store.

12. We do not generally supply tracking numbers for our courier service as they are very reliable.  We will follow up on your behalf, should the parcel not be delivered within the stated time.  Please contact us via phone, e-mail or the website.

13. Please note that courier companies generally do not call you before the delivery, but will call you if there are problems with the delivery.  Most 'late deliveries' are caused by the receiver not being available or incomplete addresses.  Your tracking number will be available on your order profile after the status has been updated to 'Couriered' (You have to log in).  You can then call 0861 203 203 to arrange delivery (but only if really necessary).

14. For undeliverable parcels you can use the tracking number (see #13 above) to contact the courier company and make arrangements for delivery.

 


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