______ innovative science ______

Frequently Asked Questions

Do you have stock available on the products shown at your online store?
Yes, in general all items are in stock unless the product shows 'SOLD OUT'.

How do I know how much stock is available on a product?
When ordering you will only be allowed to add as many as we have in stock. If you need more, please contact us via e-mail/phone.

What methods of payment are available?
1. You can select to pay immediately online via PayFast. 2. You can select to pay via EFT or at an ATM. You will receive an invoice and will have to select that a proof of payment is sent to us from the bank. 3. You can select to pay inside an FNB branch. A cash deposit fee will be added to your invoice. 4. You can pay with cash or card on store pickup.

Can any chemical be ordered online?
Some chemicals like acids may not be couriered and are only available at our physical store. (They will always show as 'SOLD OUT').

How long does it take for my delivery to arrive?
Please refer to the 'Courier Rates' information page available under 'Important Links.

How much does it cost for courier delivery to my address?
Please refer to the 'Courier Rates' information page available under 'Important Links.

Are there any other ways to have my parcel delivered?
We can send to a Postnet branch closest to you. Please check the PostNet website for the correct name of the branch and mention this in the order comments.

Can I or my courier company collect the parcel from your shop in Garsfontein, Pretoria?
Yes, you can select 'Store Pickup' as a delivery method. Please wait for the order update message to let you know that the parcel is ready for collection.

I need a quotation for budget purposes only.
Please read the 'Quotations' information page available under 'Important Links'.

Can I convert my quotation to an order?
No, you have to enter a new order as products are not reserved on quotations.

Are there any Experilab branches closer to my address?
We only have one branch in Pretoria but our couriers deliver countrywide.

 



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